Orders made through our online store can be delivered either by refrigerated freight, in poly bins packed with ice on an overnight courier, or – if you have ordered Blackball salami – in a courier bag. Applicable options will appear in the Freight Option menu on the Order Online page, once you have placed items in your cart.
We aim to provide the highest standards of quality, at all times, and we expect our deliveries to get to you fresh and in the same condition they were when they left our shop. If any product reaches you in a damaged or spoiled condition, and we agree that it has, we will, at your request, refund the value of that product to you.
If you unhappy with any of the products you have ordered or have any questions in regard to our processes or standards, please don’t hesitate to contact us on (03) 732 4111 or email email@example.com.
If you have been charged for any product which hasn’t been delivered, we will, at your request, either re-deliver that product or refund the value of that product to you. If however, any product has been picked mistakenly by our team, we reserve the right to pick up the product but may allow you to keep such product, or we will, at your request, either re-deliver the product you originally ordered, or refund the value of that product to you. Our deliveries run within New Zealand 5 days a week, Monday-Friday. Please also note that if you can also pickup any of our delicious products from our store, Monday to Friday, 8am to 4pm or Saturday, 9am to 2pm.
Credit card information security policy
We use Stripe for our online payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe use the best-in-class security tools and practices to maintain a high level of security at Stripe.
Payments are processed in real-time. Blackball Salami does not have access to your full card number. All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allowlist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, and so on). read more….
If you are invoiced an incorrect amount for any product ordered, an adjusting payment must be made by you, or will be made by us, as the case may be, to reflect the correct amount which should have been invoiced.
To contact us about any of our policies outlined above, phone (03) 732 4111 or email firstname.lastname@example.org